Traders Terms and Conditions

Isle of Wight Festival

Your Power hook-up will be live approx. 36hrs before you open to trade.

A power facility for perishable goods will be available prior to this time

Disconnect will be noon Monday 24th June

Please be aware that when checking into the IOW Festival you will be required to collect a Proof of Payment label that you will be required to attach to your cable when connecting to your supply.

Proof of Payment labels will be issued to you at the traders check-in before going on site. You will need to bring your online payment receipt in order to be issued with a label. We strongly advise that you pay online prior to arriving at the check in.

There is a credit card payment facility at the check in. THIS PAYMENT FACILITY WILL BE SUBJECT TO A 5% INCREMENT OVER ON LINE PAYMENTS

Any cables plugged into a supply without a Proof of Payment label will be disconnected.

Rewind Scotland

Your Power hook-up will be live approx. 36hrs before you open to trade

Disconnect will be noon Monday 22nd July 24

Rewind North

Your Power hook-up will be live approx. 36hrs before you open to trade

Disconnect will be noon Monday 5th Aug 24

Rewind South

Your Power hook-up will be live approx. 36hrs before you open to trade

Disconnect will be noon Monday 19th Aug 24

General Terms and Conditions

Refund Policy

All payments for power services made via this site are subject to the statutory ‘cooling off’ period of 14 days for online purchases, as long as the service purchased has not already been provisioned during that period.

Notwithstanding the terms above, Vital Spark Limited will offer the following terms to allow cancellation of a power order before an event takes place:

– 50% cancellation fee payable if cancellation is within 1 month of the event for which you have purchased.

– No cancellation fee if notification is submitted before 1 month prior to the event.

In order to notify of an intent to cancel, please email info@vitalspark.ltd with your order number and request. We will respond within 3 working days.

Terms and Conditions

For all power purchases, Vital Spark Limited will provide a connector socket up to 25m from your pitch. You are responsible for providing the appropriate distribution cable to connect to the power source provided. Cables and connectors are available to hire at a fee and cash deposit payable on site.

On a typical event, power is switched on approximately 5pm on the day before your area starts trading. Power is disconnected from 8am on the day after the event finishes subject to your area being closed to the public. Prices for each connection are calculated based on these timings.

Any last minute payments on site at any event will be subject to a 10% surcharge and no power will be provided until payment has been received in full.